3t is currently looking to recruit Training Management Services (TMS) Coordinators on permanent contracts located in Montrose, Scotland.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.
The Role
As TMS Coordinator you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.
- Coordinate training activities in line with Client training requirements
- Process training bookings in line with departmental policies, procedures and standards
- Manage status of all courses, and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
- Contact suppliers to secure training solutions on behalf of TMS clients
- Raise Purchase Orders
- Where applicable, update and maintain client’s Learning Management System (LMS) to effectively manage employees’ training records
- Generate and forward Joining Instructions in line with company policy
- Notify delegates of any changes/cancellations
- Monitor progress of allocated training events to ensure compliance is met
- Calculate Managed Event costs following departmental process
- Arrange accommodation where applicable
- Adhere to departmental and Client processes
- Ensure accurate data is maintained within relevant departmental system(s)
- Ensure Key Performance Indicators (KPIs) are met
- Communicate effectively and professionally with other team members and clients
- Manage changing situations to ensure training requirement is delivered
- Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current
- Apply departmental escalation policy in response to any customer complaints
- Undertake additional duties as requested by the TMS Team Lead
The Person
Part of what makes 3t successful is the highly motivated people who work here and their enthusiasm for success. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through.
An inspiration to your colleagues, you are a tenacious, driven and highly motivated professional, with a strong empathy for people. Hungry for success and with a committed motivation to getting things done, you always place the client at the centre of everything you do.
- Excellent coordination / organisational skills
- Excellent communication / strong interpersonal skills
- The ability to talk to all levels of company representatives
- Customer service experience
- Sound knowledge of the Oil & Gas Industry as an advantage
- Excellent IT skills (MS Office)
- Software system experience as an advantage
- The ability to work under pressure
- Excellent attention to detail