3t Training Services (US) is currently looking to recruit a Bookings Account Coordinator on a permanent contract located in Houston, Texas.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
ALL STOP! has seen impressive growth since its establishment in 2018, and is now a multimillion-dollar revenue business with a second facility located in Houma, Louisiana. The recent acquisition by 3t will combine ALL STOP!’s exceptional practical training with 3t’s market-leading learning technology to create an outstanding enhanced offering for the US market.
The Role
You will be responsible for building and maintaining positive relationships with our current business to business (B2B) and self-funder clients and will be their main point of contact for all day-to-day account management and course bookings enquiries.
Working closely with the sales and planning & operations functions, you will aim to maximise all client enquiries via booking courses on weekly course schedules as well as coordinating bespoke and ad-hoc training requests.
Duties and Responsibilities:
- Reactive account management of the company’s current business and self-funder clients
- Booking management of our B2B customer base
- Ensure timely responses to all enquiries and booking requests
- Front of house representative for delegates and visitors to training centre
- Communicate with relevant Sales Executive to support on all upsell/cross sell opportunities
- Proactive certificate expiry management to secure delegate recertification
- Conversion from manual booking to portal booking where appropriate
- Purchase Order Management
- Promptly resolve any invoice queries
Reporting:
- Monthly reporting of activity levels including account managed client and self-funder recertifications, invoicing status, credits and conversion to portal bookings
Key Performance Indicators (targeted):
- 60% conversion of all account managed client course certificate expiries/refreshers secured
- Less than 1% invoicing credits
- Weekly late availability promotional emails to all account managed clients
- 1 x monthly promotional campaign, targeted themes to support local product drivers
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.
- Working in, or have experience in a customer service role, ideally in the Oil and Gas or Renewables Energy Sector.
- Experience in training, competence or health and safety related disciplines advantageous.
- Confident communicator with a passion for service excellence.
Other Requirements:
- Strong communication skills.
- Excellent organisational and time management skills.
- A positive attitude to dealing with people.
- Willingness to learn company service lines and business practices
- Capable of hands on problem-solving, with ability to generate ideas and solutions.
- Ability to use own initiative and pay close attention to detail.
- Ability to cope with competing demands and to prioritise tasks.
- Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.
Pay: Up to $40,000.00 per year