3t is currently looking to recruit an Apprentice Self Funded Bookings Coordinator located in Newcastle, UK.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.
The Role
You will be responsible for the day to day booking and booking administration of training courses for all our UK training sites for the booking of our self-funded customer base.
- Convert incoming telephone calls and training enquiries into sales
- Provide information, advice and guidance to delegates on our portfolio of courses
- Proactively contact potential training leads / future delegates and / or course expiries
- Manage the full course bookings process from initial enquiry to confirmation of joining instructions
- Ensure all course pre-requisite information is captured and uploaded to the relevant systems prior to course start date
- Take and upload course payments
- Liaise with our self funded delegates to ensure an excellent customer experience
- Upsell where possible by understanding the delegates/client needs, offering alternative courses etc.
- Ensure all quality and sales KPI’s are met on a monthly basis
- Undertake additional duties as requested by the Self Funded Bookings Team Lead
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- Exceptional communication skills
- Excellent organisational skills with the ability to multitask
- Excellent attention to detail
- The ability to work as part of a team as well as independently using your own initiative
- Previous experience in a similar role as an advantage